ESCORTED TOURS Terms& Conditions

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• Reservations for Escorted Tours can be made by e-mail: info@NYCotels.com
• To better service you and your clients, please provide all passengers’ last and first names along with their complete flight details at time of initial reservation request.

• All reservations are on request basis and will be confirmed by fax or e-mail within 24 hours.

TOUR PRICES

• Tour prices are per person and in US Dollars.
• Child prices apply to those under 16 sharing a room and using existing bedding with 2 full-paying passengers (regardless of age). US Touroperator strongly recommends that children be least 12 years old to participate in any of its tours and booking for children under 8 will not be accepted . Children’s ages should be clearly stated at the time of booking.
• Tour prices include hotel porterage for one bag per person only. Due to space limitations US Touroperator cannot guarantee that extra bags will be permitted on the coach. If space does permit however, passengers will be charged US$ 4 per bag per day for each additional bag. This additional charge will be collected at tour departure. Porterage is not included at any pre and/or post hotels.
• Tour prices do not include driver or guide’s gratuities, which are at passengers’ discretion.

HOTEL – ROOM OCCUPANCY

Twin and Triple rooms generally contain two beds. A triple room does not contain three beds and a quad room does not contain four beds. Rooms with one bed may be available for two guests upon request. Rollaway beds are generally available on request for a small additional charge. This is payable by the client directly to the hotel.

MINIMUM AGE:

On tours that stop in Las Vegas, one person per room must be a minimum of 21 years old. On all other tours, one person per room must be a minimum of 18 years old.

GUESTS WITH DISABILITIES:

US Tour operator will do all possible to accommodate requests for these passengers but bookings cannot automatically be confirmed as not all coaches are equipped to accommodate wheelchairs and special arrangements need to be made. Our tour guides, for insurance reasons, are not able to assist with these passengers. Passengers needing assistance for personal needs must be accompanied by an able-bodied companion. Guests with disabilities wishing to book an Escorted Tours should be aware that oiur coaches are not equipped with lifts for wheelchairs. If The guest requires a wheelchair, it needs to be collapsible.

TOUR CANCELLATION:

We reserve the right to cancel a departure 45 days prior and/or to operate a tour in a minibus should the number of participants warrant it.

ITINERARY CHANGES:

• If Additional buses are added to a departure date, we reserve the right to reverse and/or modify the itinerary. Any changes will be notified a minimum of one month prior to departure.
• US Touroperator reserves the rights to substitute alternates hotels of similar ir higher quality.

Additional Services:

For an enhanced tour experience, US Touroperator offers a wide variety of additional services to complement the escorted tour.

• Pre & post hotels: US Touroperator has protected a block of rooms at selected hotels from which the tour starts and ends for your passengers’ convenience.
• US Touroperator offers local airport transfers and sightseeing tours at each gateway city of our Escorted Tours program. We require correct flight information (flight number and arrival time) a minimum of 10 days prior to arrival in order to ensure transfers. We will do all possible, but are not able to guarantee transfers in case of missed or delayed flights.
• US Touroperator reserves the right to substitute alternate hotels of similar or higher quality and to modify the itinerary should it be deemed necessary

Departure & Return Points:

The place and approximate departure and return times are advised for each of our tours. Please download the tour details from our website, www.US Touroperator.com and include this important information in your passenger’s documentation packet. Although return times are listed as approximate, US Touroperator takes no responsibility for delays caused by traffic, weather, or circumstances beyond our control. We strongly suggest that passengers reserve the pre and post tour nights in the city of arrival and departure. Pleasecall the respective US Touroperator office immediately if You will be late for departure or if You cannot find our tour escort at the designated time and place of departure. US Touroperator will not be held responsible for passengers who miss the departure due to incorrect or insufficient information given to them prior to arrival in the United States.

DOCUMENTATION

At the start of the tour, all passengers will receive a documentation kit, including a map and comment form to rate the various components of the tours.

MEALS

Meals are not included in any of our tours unless specifically stated in the tour description and in the list of tour inclusions.

SEAT ROTATION

In fairness to all passengers, US Touroperator has established a seat rotation schedule during the course of our tour. Unfortunately, we are not able to honor request for special needs.

OPTIONALS

Additional excursions are offered to enhance your passenger’s experience. A list of authorized optional excursions with descriptions for each tour can be found on our website. We do not support any excursion that is not part of our authorized excursion list. The tour guides cannot be held responsible for reconfirming any services or excursions which were booked prior to the clients' arrival in the US.

LANGUAGES / DATES

US Touroperator operates tours in English, Dutch, German, Italian and Spanish. Please note that the general list of departure dates in this tariff is not available in each language unless specified. Specific dates have been selected for each of the languages above.

Office Hours:
US Touroperator’s headquarter office in NYC is open Monday to Friday from 7:30 AM to 6:30 PM and 10:00 AM. to 5:30 PM on Saturday. US Touroperator offers a 24-hour emergency telephone service via our New York phone number (212) 596-1000.

Product Booking Codes:
All US Touroperator products are identified with a booking code.
Please use this booking code at all times when corresponding
with US Touroperator.

PAYMENT PROCEDURE

• Invoices will be issued on the date of the first service and need to be paid in advance, minimum 31  days before the start of Tour.
• Nonpayment may result in cancellation of services.
• Payments will be accepted to NYCotels.com , as an agent of US Touroperator.
You could make a wire the US Tour Operator US Touroperator directly indicating  US Touroperator booking number.

CANCELLATION CHARGES
ESCORTED TOURS:

Prior to departure                                                      Charge
Up to 31 days                                                           No Charge
30-15 days                                                               10%
14-1 days                                                                 50%
Day of departure on tour or no show                         100%

ITINERARY CHANGES BY CLIENTS

Once the passenger has arrived in the USA and/or Canada, itinerary changes can only be made by contacting US Touroperator. US Touroperator will not refund cancelled or changed hotel and services. In medical emergencies, a refund may be considered.

UNUSED SERVICES

There will be no refund for any portion of a pre-packaged program that is not used by the passenger.

VOUCHERS

US Touroperator does not issue vouchers for F.I.T. passengers except for Best of America City Packages and certain Fly-Drive programs.  Your vouchers must clearly indicate: “Booked and payable by US Touroperator” and show the US Touroperator booking number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier. Vouchers should also include US Touroperator’s New York office telephone number (212) 596-1000.
In exceptional instances where passengers are traveling without vouchers, US Touroperator may issue replacement vouchers but cannot be held responsible for any inconveniences and additional charges which may apply. A service fee of US25 per room per hotel or per person per service will be added for unauthorized vouchers in addition to any fees charged by the supplier.
US Touroperator will not be held accountable for any vouchers issued without a confirmation from US Touroperator and we reserve the right to refuse to honor vouchers for services not booked through US Touroperator.

SMOKING

Smoking is not permitted on touring or sightseeing motor coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants.

LIABILITY WAIVERS

Some suppliers providing activity products may require participants to complete and sign a liability form, which is mandatory and locally processed. Passengers must be made aware of this procedure and know that they will not be provided the service should they refuse to sign the Liability Waiver Form.
Each supplier has its own form. Below you will find the most common terms & conditions usually included in a Liability Waiver agreement: 
1) Any risk, dangers and hazards of the activity are fully understood and assumed by the passenger. 
2) The possibility of personal injury, emotional trauma, illness, unanticipated event, death, loss or damage to property is entirely at the passenger’s own risk.
3) The passenger agrees to waive any and all claims against the company arising from the participation in adventure activities.
4) The agreement will be effective and binding upon heirs, next to kin, executors, administrators and all persons who may be entitled to assert a claim as a result of the injury of the passenger.
5) The passenger confirms being mentally and physically fit and fully able to participate in adventure travel. There are no special medical requirements but exceptions would be included in the form if applicable.
6) A parent or guardian will have to read and sign the agreement on behalf of the passengers under 18 years of age.

RESPONSIBILITIES

US Touroperator reserves the right to substitute hotels of equal or better standard for those mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation whenever and wherever we deem it operationally necessary.
The suppliers of transportation, sightseeing, hotel accommodations, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of US Touroperator and therefore neither US Touroperator nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. By reserving a tour, you acknowledge the foregoing and agree to advise your clients of the foregoing and to hold harmless US Touroperator and its affiliates from any and all damages, liability and expenses (including attorney fees) arising out of any claim or legal action related to the foregoing. 
We strongly recommend that appropriate insurance be obtained prior to arrival. Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. US Touroperator will not be responsible for costs incurred by passengers not having proper passports.